Terms of Service

Please read these Terms of Service ("Terms") carefully before using BrightBe Learning ("BrightBe," "we," "us," or "our") operated by MERCY GLOBAL EDUCATION LLC, a Florida limited liability company.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

BrightBe Learning provides live online math, English Language Arts (ELA), and enrichment classes for children ages 4–12. Classes are conducted via Zoom and are scheduled five days per week (Math Mon/Wed/Fri, Reading Tue/Thu, plus Great Minds enrichment). Curriculum, scheduling, teacher assignments, and class availability are subject to change at our discretion.

BrightBe Learning does not guarantee specific academic outcomes, grade improvements, test score increases, or admission to any school or program. Results vary by student.

2. Account Registration

To use BrightBe Learning, a parent or legal guardian (age 18 or older) must create an account on behalf of their child. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activity that occurs under your account
• Promptly update your account information if it changes

By creating an account and enrolling your child, you confirm that you are the parent or legal guardian of the enrolled student and provide verifiable parental consent for your child to participate in our services.

3. Subscriptions and Billing

BrightBe Learning offers monthly subscription plans. By enrolling, you authorize us to charge your payment method on a recurring monthly basis. All fees are stated in U.S. dollars and processed securely by Stripe.

• Trial Period: Certain plans include a free trial. You will be charged at the end of the trial period unless you cancel before it ends.
• Referral Discounts: Referral discounts are applied as long as the referred student maintains an active paid subscription. Discounts may be reduced or removed if a referred student cancels or becomes inactive.
• Enrollment Fee: A one-time enrollment fee may apply depending on your plan. This fee is non-refundable.
• Price Changes: We reserve the right to change subscription prices with 30 days' advance notice by email.

4. State Fund / ESA Plans

Students enrolled under a state education savings account (ESA), education freedom account (EFA), or similar state-funded program are subject to the following:

• BrightBe Learning is a private service provider only. We do not guarantee approval, reimbursement, or continued eligibility by any state education funding program.
• Families are solely responsible for ensuring that BrightBe Learning qualifies as an approved expense under their respective state program.
• BrightBe Learning will provide attendance records, invoices, and receipts upon request through your account dashboard to support your payment request submission.
• BrightBe Learning is not responsible for delays, denials, or administrative decisions made by state ESA, EFA, or other government funding programs.

5. Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months or unused classes, except as required by applicable law.

6. Class Conduct and Student Rules

To ensure a safe and productive learning environment, all students and parents agree to the following:

• Connect to Zoom approximately 2 minutes before the class start time.
• Attend class in appropriate attire and in a quiet, distraction-free environment.
• Turn off TVs, games, and unrelated devices during class. Family cooperation is appreciated.
• Avoid eating or drinking during class. Please finish meals before the session begins.
• In group classes, microphones may be muted by the teacher if they cause disruption.
• Students who repeatedly disrupt class or behave inappropriately may be removed from the session or have their account suspended.
• Please notify us in advance if your child will be absent or late.

7. Class Recordings

Classes may be recorded by BrightBe Learning for quality assurance, teacher training, or safety review purposes. By enrolling, you consent to such recordings. Recordings will not be publicly distributed or shared with third parties without your prior consent. Students and parents may not record, screenshot, or share class sessions without our prior written permission.

To protect the safety of minors, private one-to-one chat between students is disabled in our Zoom settings.

8. Teacher Standards

BrightBe Learning teachers are independent contractors who have been screened and approved by our team. BrightBe Learning does not guarantee the conduct of individual instructors beyond our reasonable oversight. Parents are encouraged to supervise their child's participation, particularly for younger students.

9. Intellectual Property

All content provided by BrightBe Learning — including curriculum materials, worksheets, videos, and class recordings — is the property of MERCY GLOBAL EDUCATION LLC and is protected by copyright law. You may not copy, distribute, record, or create derivative works without our prior written permission.

10. Third-Party Services

Our services rely on third-party platforms including Zoom, Stripe, Supabase, and Vercel. BrightBe Learning is not responsible for service interruptions or failures caused by these providers. In the event of a third-party outage that prevents a scheduled class from occurring, we will make reasonable efforts to reschedule or provide a credit for the affected class.

11. Force Majeure

BrightBe Learning shall not be liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to internet outages, natural disasters, pandemics, government actions, power failures, or platform failures by third-party providers.

12. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Disclaimer of Warranties

BrightBe Learning is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

14. Limitation of Liability

To the fullest extent permitted by law, MERCY GLOBAL EDUCATION LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid us in the three months preceding the claim.

15. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of BrightBe Learning shall be resolved through binding individual arbitration in the State of Florida, in accordance with the rules of the American Arbitration Association (AAA).

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration. All claims must be brought in your individual capacity only. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Florida.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the changes take effect. Continued use of our services after changes constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions about these Terms, please contact us at:

MERCY GLOBAL EDUCATION LLC — BrightBe Learning
hello@brightbelearning.com